Privacy Policy


This Privacy Policy describes the management method of the site and of the DomuxHome APP (jointly, also, the “Web Services”) by ITAL H&R SRL (hereinafter “the Company”), with reference to the processing of personal data concerning those who consult them and / or use the services offered (hereinafter the “Users”); it does not apply to third-party websites or applications, which may be visited by the User, reached via a hyperlink (“link”) or integrated into the Web Services (e.g. Google Maps).

This Privacy Policy aims to provide information regarding the processing of personal data of Users, as established by art. 13 of the EU Regulation no. 679/2016 – European regulation on the protection of personal data (hereinafter “the Regulation”).

The Company may modify or simply update this Privacy Policy in whole or in part. Any changes or updates will be available to Users via the Web Services.

The Data Controller of the processing of personal data is ITAL H&R SRL, Single-Member Company registered at the Bologna Trade and Business Registry, with registered office in Via Stalingrado, 37 – 40128 Bologna (BO).


The consultation of the Web Services does not require the prior registration of the User, nor the collection of personal data provided directly by the User (for the definition of “data provided directly by Users” see below). The use of the relevant features (for example, online booking service), on the other hand, involves the processing of personal data provided directly by the Users, only to the extent strictly necessary for the processing of the specific request.

Users are free to provide their personal data. Failure to provide such data may, however, entail the impossibility of obtaining what has been requested.

The personal data collected will be processed solely for the purposes indicated below.

Through the Web Services, the Company does not collect deliberately personal data belonging to particular categories (Article 9 c.1 of the Regulation) or relating to criminal convictions and offenses (Article 10 of the Regulation): it is therefore recommended not to provide such information through the Web Services.


The computer systems and software procedures used to operate the Web Services acquire, during normal operation, some personal data that are subsequently transmitted through the use of Internet communication protocols. This information is not collected to be associated with identified Users, but by their very nature could, through processing and association with data held by third parties, allow to identify them. This category of data includes:

  • IP addresses or domain names of the computers used by users who connect to the site,
  • the addresses in URI (Uniform Resource Identifier) notation of the requested resources,
  • the time of the request,
  • the method used in submitting the request to the server,
  • the size of the file obtained in response,
  • the numerical code indicating the status of the response given by the server (good order, error, etc.)
  • and other parameters related to the operating system and the user’s computer environment.

These data, in addition to allowing consultation and normal use of the Web Services, are processed, in pursuit of the legitimate interests of the Company, in order to:

  • obtain statistical information, in an anonymous and aggregate form, on the use of the site;
  • check its correct functioning;
  • ascertain any responsibility in case of hypothetical computer crimes against the site.

The navigation data will be kept for the time strictly necessary for the aforementioned purposes.


The Web Services use cookies. For more information, the User can consult the Cookie Policy at the following link:


The sending of messages, requests and information, through contact forms or e-mails sent to the addresses indicated within the Web Services, involves the processing of personal data, only for the purposes set out from time to time. In particular, the categories of personal data processed in these cases include personal data (forename, surname, age and residence / domicile), also of third parties (additional guests), contact details (e-mail address, telephone number, fax), information on the provision of services (periods of stay and accommodation), information on payment methods.

The data will be processed for purposes related to the fulfillment of specific requests, contractual or legal obligations (tax and accounting), the maintenance of historical billing, the management of litigation and the protection of credit. In particular, data may be processed in order to

  • provide feedback to the information requests made by users regarding the services provided;
  • allow the verification of room availability and to make reservations for stays at the facility;
  • receive expressions of interest in a working relationship with the Company.

Below is a description of the individual areas of Web Services through which the data provided voluntarily by Users are collected.


The “Book Now” section allows the User to make a reservation for overnight stays / stays through the Web Services. The form provides for the collection of data necessary for processing the order (in particular, personal data, contact details and credit card details).

The processing of personal data is based on the need to implement pre-contractual measures requested by the User. The personal data collected here will be processed for the duration of the reservation and, if necessary, for the provision of the service; further storage, on the basis of legal or regulatory obligations (e.g. tax, accounting, etc.), will take place within the limits established by the law (generally 10 years from collection, as per Article 2220 of the Italian Civil Code), and in reference only to data strictly necessary for these purposes.


The “Contact” section allows the User, through the related form, to request to the Company to be contacted, in order to obtain useful clarifications in relation to the services provided by it. For this purpose, personal data required to process the request (name, telephone number and e-mail address) are requested; in addition, personal data communicated by the User to the telephone operator and / or forwarded to the Company’s e-mail address will be processed. The processing of personal data relating to the User takes place in order to implement specific requests formulated by the Interested Party; the data will be stored for the time strictly pertinent to the fulfillment of the request.


The personal data collected are only those strictly necessary for the purposes pursued from time to time. The processing takes place after implementation of every measure useful to ensure privacy and security. These measures are aimed at preventing events of loss, damage and disclosure of data, or unauthorized access. Personal data may be communicated to collaborators and / or employees, authorized to carry out processing operations under the direct control of the Data Controller or Data Supervisors, appointed as Distributors and appropriately instructed in this regard.


In pursuing the aforementioned purposes, personal data may be disclosed to third parties, such as, for example, Public Bodies (for the fulfillment of any legal obligations) or Court and Police Authorities (where required).

In particular, the Company will communicate, within the limits of what is strictly necessary, personal data relating to the User toward external parties that provide payment services.

The Company also makes use of the services provided by third-party companies, to whom the personal data relating to the User are transmitted. These third-party companies may, from time to time, assume the role of independent data controllers or supervisors.

In particular, the Company makes use of IT service providers, related to the provision of management and booking applications, appointed as data supervisors through specific agreements.

Personal data will not be disclosed.


The personal data of the Users collected through the Web Services, including data freely provided in order to obtain the communication of informative material or other communications by filling in the appropriate forms, will be processed for the sole purpose of providing the service requested and for the duration necessary for the same purpose.

Once the service is complete, all personal data will be deleted in compliance with this Privacy Policy, unless otherwise requested by the authorities or record keeping requirements established by law (in compliance with tax and accounting obligations: in general, for a maximum of 10 years).


The Web Services are not addressed to minors: in fact, minors are not authorized to make reservations, nor to use the services provided by our facilities.


Web Services can integrate the features of applications made available by third parties (e.g. Google Maps): the User interacts directly with the aforementioned third parties, which must be considered as independent data controllers. The User, in order to better protect its personal data, is kindly invited to consult the privacy information provided by the aforementioned third parties.

Specifically, the service offered by Google Maps through the DomuxHome APP allows to obtain the information necessary to reach the nearest building by detecting the User’s position. The User must give its consent with respect to this Service, so as to allow Google to proceed with the collection of location data. The processing of location data is carried out by Google, as an independent data controller: in any case, these data is not recorded or stored by ITAL H&R.


The privacy policy (articles 15-22 of the Regulation) grants the User the right to access at any time the data concerning you, as well as their correction and/or integration, if inaccurate or incomplete, their cancellation or limitation of the processing thereof, if the conditions are met, to oppose the processing for reasons connected to your particular situation, the right of portability of the data supplied by you, where processed in an automated manner for the contractual services, within the limits established by the Regulation (Article 20).

Requests should be forwarded by writing or by contacting the data controller at the following address

The User may use the aforementioned address, in addition to exercising its rights, also to obtain the updated list of the categories of recipients of the data. The User’s right to lodge a complaint with the Italian Authority, the Privacy Guarantor, when deemed necessary for the protection of the personal data and rights thereof, is upheld.